Debt Free Pty Ltd has adopted the definition of ‘Complaint’ or ‘Dispute’ in accordance with the standards required by the National Credit Act 2009. Our procedures for handling ‘disputes’ comply with ASIC’s Regulatory Guide 165. A copy of our Internal Dispute Resolution Scheme is available upon written request.
Brief Outline of our ‘Dispute’ resolution process
- You may contact our ‘Disputes Officer’ by letter, email (disputesofficer@getdebtfree.com.au), telephone (1800 677 551) or in person.
- Your ‘dispute’ will be documented by our ‘Disputes Officer’ within 3 working days and a copy of the document sent to you for clarification and signature.
- Debt Free will aim to resolve the ‘dispute’ with you within 45 days. If we cannot reach a ‘final response’ within 45 days we will refer you to our External Disputes Resolution Scheme.
